Announcing the Newest ADwërker!

No it’s not a playmate for Monday, or another mascot to keep Rod Bender company, ADwërks has hired a real human!

Please join us in welcoming Elizabeth Schaefer, our new Disruption Control Specialist. Elizabeth, or “E,” as she has come to be known around the office (What? It’s easier to type!) will be working as our traffic manager, keeping all of us other ADwërkers on task – a task that is, well, no easy task. The obstacles are endless: Hay’s favorite smelly snack mix, Andrew’s bad puns, Jim’s random break-outs into song, the list goes on.

Of her many duties, her primary duty is to make sure the many projects for our several clients remain organized, on-schedule, and on-task. So if Leigh has yet to proof a radio script that needs to go out in an hour, it’s Elizabeth’s job to crack the whip and make sure it gets done. She will also be leading our status meetings, updating the job sheet, doling out assignments, and requesting verbal status reports on projects. I won’t go into what happens if your status report is… unsatisfactory… Even the boss is subjected to Elizabeth’s task managing!

Elizabeth is originally from Hancock, Minnesota, where she was born and raised on a large farm. Although she has now moved to the big city of Sioux Falls, agriculture still runs in her blood. The combination of her interests in marketing and agriculture led her to an internship at Paulsen Marketing in the summer of 2010, where she had the opportunity to experience many areas of the agency. Then in May of 2011, she graduated at Augustana College with a degree in Business Administration with an Emphasis in Marketing.

Outside of advertising and agriculture, Elizabeth’s interests include:

  • Knitting
  • Crossword Puzzles
  • Reading
  • And being totally pumped about getting to bike to work from her new apartment in central Sioux Falls.

We’re very excited to have Elizabeth and her talents here at ADwërks, and judging by all the sniffing, Monday is too. Have any whip-cracking tips for her?

- Andrew

Liver is Always Liver

Liver by any other name, well, just call it liver. Dress it up with gravy, corn or peas, but liver will never be a juicy cut of steak slathered with A.1®. Sauce, a mouth-watering filet mignon or a burger beefed up with cheese and bacon. It can never be the other white meat, it will always be beef. And whatever name you use, it still tastes like liver and I will not, cannot and could not think of eating it. But not that my mom did not try.

Growing up on a farm, when you butcher your own cattle, you get left with a lot of leftovers which includes a freezer full of tongue, Rocky Mountain oysters and liver, when all the rest found its way to a plate. My mom knew this, and she would call liver any other name but liver in hopes I would eat it. Sometimes it would almost work. I’d take a nibble or two and then question the cut. Sometimes simply the look would throw me into a toddler-like tantrum.

When it comes to PR, you get plenty of liver. Good stories, full of iron. They beef up a company, but rarely do they suit everyone’s palate – the specialized, niched and super-quirky pitches. As business owners, we want to pitch everyone everywhere every story, because we want to believe everyone everywhere loves to know everything we do. But you would not serve a plate of liver, steak or stew meat at a meeting of the American Vegan Society (yes, it exists - http://www.americanvegan.org).

So as PR professionals, we cannot serve every story to everyone. We need to know the menu, our audience, and what they like and want to eat. Blame it (or credit it to) technology, but journalism evolved in the last decade into the Mall of America, filled with amusement parks, Subways, Hooters and lots of stores, each catering to a unique audience. If we want to create effective (and efficient from an opportunity cost perspective) pitches, we need to know what our audience wants and to not waste their time with what we think, or hope they will like. As advertisers, we research what works and what doesn’t, and PR must follow the same philosophy. It may seem like I’m serving up some strained peas, easy and obviously little chewing required, but so often (as I remember from being a journalist receiving emails every day from the launch of a Bosnian eat-on-a-dime cookbook to pitches about throwing the perfect children’s party with a budget of $20,000 when I reported on courts, cops and crime). When we pitch to the masses, they pitch our idea in the trash. Instead, we need to know the reporters, the blogs and the beats that care most about what idea we want to sell them. We must find the unique angles, and then serve our stories up on a silver platter. I admit, I am as guilty as my mom at trying, wanting and hoping someone will eat what I dish up. I pitched faux-Facebook websites like a pop-up-shop on a random street corner pushing the latest Louis Vuitton bag, and I would pitch to anyone and everyone because my client wanted a story on the front page of the New York Times or Wall Street Journal. That’s when a slice of humble pie helps for all involved. Communicating to clients also becomes critical so they know why and how you want to reach the people you believe will be most interested in them.

Now I’m kind of hungry with all this talk of food. I think I’ll grab a delivery menu for pizza tonight.

- Jolene Loetscher

Photos by Spec-ta-cles and coolmikeol. Thanks!

Minutiae Matters

I drive a green 1996 Chrysler New Yorker, and I’m not bragging. The air conditioning doesn’t work, the interior lights refuse to turn on, the driver’s seat is broken and must be propped up with an ice scraper; I can keep going but I won’t. However it does get me around, aside from the occasional stalling. At least the tires are in good working order. They only leak gradually, which means I have to occasionally fill them up at the gas station. But in the winter, and especially now that I commute to Sioux Falls, I need to make these tire-inflating trips more often.

The Hy-Vee gas station is my go-to convenience store in Brookings. It’s near my apartment, has the coffee I like, the beer I like, an air compressor, plus I have one of those nice little punch cards that gets me a free coffee or soda after purchasing ten. The only problem is, in the winter months it’s always a gamble as to whether or not the air compressor will be available because it doesn’t work well in the cold. So when I want to get gas, grab a coffee and fill my tires all in one stop, it’s really frustrating when upon arrival, I discover that the air compressor is unavailable. In that case, I have to drive clear across town and fill my tires at the only gas station in Brookings that has a reliably working air compressor, but seems to lack everything else. So when I have to go to Hy-Vee gas’s alter ego, I might as well fuel up while I’m there; meaning Hy-Vee has suddenly lost a sale that could have easily been theirs. And since I buy a lot of gas and need to frequently fill up my tires in the winter, Hy-Vee loses to its alter ego on a regular basis.

I don’t think the people in charge at Hy-Vee realize that their crappy air compressor is costing them sales, sales that end up going to their competitors. And I know that I’m not the only one who needs to fill my tires. I’ve had to impatiently wait in the air compressor line plenty of times. Being a CONVENIENCE store, I expect convenience, which makes it all the more inconvenient when my needs aren’t being met.

The moral of the story is, don’t underestimate the little things that could contribute to a loss in sales for your business, and this doesn’t just apply to gas stations. It’s amazing how a seemingly miniscule thing can negatively affect business. Maybe it’s minor, but nonetheless, it’s a loss. And little losses can add up. Sure, you’ve got all the major pieces in place, and sales are doing well, but don’t stop there. The minutiae matters too. Sometimes it’s the little things that set you apart from your competitors, especially when it comes to businesses like gas stations when there isn’t a lot of room for distinguishing yourself. They all have gas, they all have coffee, they pretty much have all of the same stuff. So if you’re in favor of optimizing your sales, take care of the little unexpected things. Get that pot hole in your parking lot fixed, keep your store at a comfortable temperature, and for God’s sake, get a better air compressor!

- Andrew

Tire pressure photo by Robert Couse-Baker